Frequently asked questions

No. OwnerCare provides agreed visual visits, records visible condition and informs the owner. We do not provide patrols, alarm monitoring or private security.

Essential includes a written report with visit time, status and a note on the agreed check points. Plus and Premium include a written and photo report. We do not promise a fixed number of photographs.

We photograph the visible condition and inform you through the agreed channel. We do not engage a contractor for specialist work without your approval.

Yes, if this is agreed in advance as an additional service and we have your clear instructions on access and timing.

No. OwnerCare does not provide technical diagnoses or carry out specialist repairs. Coordination of a suitable contractor is available only with Premium and only after your prior written approval. We do not contract work on your behalf or accept responsibility for the contractor, price or workmanship.

The access method, authorised people and rules for keys are defined in the agreement before the first visit.

Yes. An additional visit and a change of rhythm are agreed in advance, with a clear scope and price.

Yes. The service is designed especially for owners who do not live in Zadar year-round and need documented local evidence of the property’s condition.

By prior written agreement, you may take one pause in each 12-month period, lasting 30 to 183 days. No regular visits take place during the agreed pause. For a prepaid annual service, the service end date and remaining planned visits are extended by the actual length of the pause. We confirm the pause and restart dates in writing.

For an ordinary cancellation of future renewals, the already paid monthly period is completed and is not refunded solely because of that request. Further renewals are stopped. This does not restrict statutory withdrawal, complaint or refund rights where a legal entitlement exists.