Legal texts: Hrvatski · English
These Terms and Conditions explain the framework of the OwnerCare service: agreed local property visits, reporting, access, communication, prices and owners’ rights. The final scope, schedule and price for each property are confirmed in an individual contract.
1. Service provider
OwnerCare is a service brand of WEB STUDIO ŠIME, obrt za informatičke i marketinške usluge, vl. Šime Kalpić (a sole proprietorship providing IT and marketing services, owned by Šime Kalpić), Don Šime Urlića 7, 23000 Zadar, Croatia, OIB (Croatian personal identification number) 72135092882. For questions about the service, contract or invoice, contact [email protected] and include “OwnerCare” in your message.
2. Purpose and limits of the OwnerCare service
OwnerCare provides local, pre-arranged visual property visits, records the visible condition, checks the agreed checkpoints and sends a structured digital report. The service is not private security, 24-hour surveillance, a technical inspection, a property valuation, specialist diagnostics or repair work. The report is based on what is visible and accessible during a normal visit; it is not a guarantee that there are no hidden defects, faults or risks.
3. Enquiry, offer and individual contract
The information on the website presents the service and invites enquiries. Before cooperation begins, we check the location, practical scope and frequency of visits and prepare an individual contract. The contract specifies at least the property, selected package, billing model, price, agreed additional services, checklist, visit schedule, access arrangements, authorised persons and communication channels. Any specially agreed item applies to that property only if it is clearly stated in the contract or subsequently confirmed in writing.
4. Packages, checkpoints and schedule
Package contents and the regular frequency of visits are shown on the current “Packages and Prices” page. Before the first visit, we confirm checkpoints appropriate to the property and the selected package. The schedule is planned in advance but may be adjusted to reasonable operational circumstances, weather, safe access and written agreement with the owner. Changes to the package, number of visits or checkpoints do not apply retrospectively and are confirmed before taking effect.
5. Reports and photographs
After a regular visit, OwnerCare sends a report through the agreed channel, normally by 20:00 local time on the same day. The Essential package includes a written report. The Plus and Premium packages include a written report and relevant photographs. The number and content of photographs depend on the actual condition, selected package and agreed checkpoints; no number of photographs is guaranteed in advance. Where a photograph is needed to understand an observed issue or emergency, we may send it regardless of the regular reporting arrangement.
6. Owner’s obligations and property access
The owner provides lawful and safe access to the property and supplies accurate information about the address, contacts, keys, alarm and special instructions in good time. The owner informs OwnerCare without delay of changes to a lock, code, alarm or authorised person, hazards in the property or any other circumstance affecting a visit. OwnerCare may postpone or stop a visit if access is unavailable, conditions are unsafe or an action would fall outside the agreed scope; the owner will be informed as soon as reasonably possible.
7. Keys and confidentiality of access details
Keys are labelled with an internal reference without the full address on the key tag, kept locked away and recorded in a handover record. Access details are stored separately from the keys themselves. Collection, return, authorised persons and any access devices are specified in the individual contract or handover record.
8. Observed issues, contractors and additional services
When a visible issue is observed, OwnerCare documents it where safe and informs the owner through the agreed channel. The owner approves and agrees the choice of contractor, scope of work, price and payment for specialist work directly with the contractor. OwnerCare does not carry out specialist work and does not assume responsibility for the contractor’s work. Coordinating access or appointments, waiting for contractors, an additional unscheduled visit or another additional service can be provided only with the owner’s prior written approval and confirmation of the price or billing method.
9. Service area, prices and payment
The regular service area covers Zadar and locations within 20 km by road of a pre-agreed starting point in Zadar. For more distant locations, island locations, unscheduled visits or other additional services, the price and scope are confirmed before the service is carried out. Prices are stated in euros. Monthly packages are paid in advance under the individual contract and payment link. The annual model is a single advance payment: the price equals ten monthly prices for twelve months of the agreed service, with the scope and number of planned visits specified in the contract. The service becomes active once the agreed prerequisites are met, including contract confirmation, a recorded payment and agreed access to the property.
10. Communication
The website may be available in several languages to help inform owners. Operational communication, the contract, reports and notices are in Croatian or English unless otherwise individually agreed in writing. The owner is responsible for ensuring that they and their authorised contacts can understand the selected communication language.
11. Pausing, changes and cancellation
Requests to pause the service, change the package or cancel the service in the ordinary course must be submitted in writing. The operational notice period is 30 days before the next billing period, unless the individual contract specifies otherwise. This does not restrict mandatory consumer rights for distance or off-premises contracts; these are explained on the Cancellation, Pauses and Refunds page and in the information provided before payment.
12. Written complaints
A consumer may send a written complaint to [email protected] with the subject “OwnerCare – complaint”. We respond in writing no later than 15 days after receipt, clearly stating whether the complaint is justified. The detailed procedure is available on the Written Complaints page.
13. Application of these terms and amendments
The relationship is governed by the laws of the Republic of Croatia, subject to mandatory consumer rights. These terms, the individual contract, agreed checklist, current price list and privacy rules form the framework of cooperation. In the event of a difference, clearly agreed individual provisions for the specific property take precedence. We may update these terms due to changes to the service or legislation; a new version applies to future contracts and changes, unless mandatory law requires otherwise.
Last updated: 12 September 2026. English translation published: 3 October 2026.